About the Project

Operated by the City of Wilsonville, SMART is studying ways to provide better service at lower cost. SMART currently provides scheduled, fixed-route, and demand-responsive service within Wilsonville and scheduled service between Wilsonville and Canby, Salem, and Portland. SMART’s Route 2X provides services to/from SMART Central at Wilsonville Station to the Barbur Transit Center in Southwest Portland. SMART also provides seniors and persons with disabilities with door-to-door service for medical trips outside of Wilsonville.

Corridor Transit Integration Project
Route 2X

To provide its customers with the best possible services within the Wilsonville to Portland I-5 corridor given the resources available, SMART is conducting the I-5 Corridor Transit Integration Project. The study focuses on two main services:
  • Route 2X which circulates through Wilsonville then travels I-5 to Barbur Transit Center
  • Out-of-town dial-a-ride services which provide door-to-door service to medical appointments in the Portland area for Wilsonville residents age 60 and older and for persons with disabilities
The study is identifying and assessing potential strategies to:
  • Integrate fixed-route services for commuters and door-to-door services for the elderly and individuals with a disability
  • Modify Route 2X service, potentially extending it further north to a location closer to downtown Portland or terminating it closer to Wilsonville

Why Undertake This Study?
Wilsonville’s population is both growing rapidly and aging. With these transformations, SMART needs to ensure that its available transit services are responsive to changing needs. It also needs to know that the existing system is efficient, effective, and adaptable to change. The Transit Integration Project is analyzing the existing system to assess potential efficiencies and identifying future needs to enable SMART to proactively respond.

In 2012, the SMART system provided nearly 346,000 trips. Fixed-route service provided 96% of those trips, of which about 22% were on Route 2X. Demand responsive service accounted for about 4% of all trips on SMART. Of Dial-A-Ride trips, the largest share (55%) was ADA paratransit trips and over a quarter were out-of-town medical rides. In terms of operating costs, a fixed-route trip costs $7 per rider. A non-medical DAR trip costs nearly $39. Route 2X ($13) and medical DAR trips ($45) are more expensive due to longer distances.
Ridership FY 2012-2013

The demand for SMART services continues to grow, with surveys showing that the Wilsonville-Portland corridor has the highest demand for service. Costs for these services continue to rise while the funds available for transit are declining. Today, the city uses about one third of its operating budget annually to provide “out-of-district” services. This includes services for commuters to and from Portland and direct door-to-door services (limited to medical trips only outside Wilsonville) for the elderly and individuals with disabilities.

As Wilsonville’s population ages, the demand for medical trips is expected to increase, while the resources available for providing medical trips remain fixed. Door-to-door, on-demand services cost SMART over five times as much as fixed-route service on a per passenger basis. The combination of limited funding, increasing costs and increasing demand requires SMART to prioritize access to door-to-door, on-demand services for persons with disabilities and to deny some trip requests for the general public and for medical trips outside of the city.

SMART would like to maintain these services and this project focuses on how efficiencies can be created by integrating fixed-route and demand-responsive services. SMART is also interested in exploring strategies for modifying and/or
Operating Costs FY 2012-2013
enhancing fixed-route (2X) service in this corridor to improve the efficiency of the services. This could enable resources to be used to provide more frequent service with closer access to desired destinations. An additional goal is to determine how to better serve medical trips outside of Wilsonville for persons able to use fixed-route service.

Status of Project
As part of the project’s first phase, SMART prepared a Needs Assessment Report and conducted community outreach. The Needs Assessment report provides an overview of existing SMART services and assesses the various transit markets that SMART currently serves or could serve in the future. It also identifies and potential strategies for integrating fixed-route and demand-responsive services and for modifying and/or enhancing fixed-route (2X) service in the I-5 corridor.  SMART’s community outreach efforts in the first phase have included stakeholder interviews, group presentations and three surveys, including an on-line community survey and surveys of riders on SMART Route 2X and TriMet Line 96.