Rides can be canceled during regular office hours (6:30 a.m. to 6:30 p.m., Monday through Friday) at 503-682-7790, or by using the online form. If you need to cancel a Dial-a-Ride appointment before or after regular business hours, use the form or call 503-329-9340 and leave your request via voice mail.
Rides for Monday may be made or cancelled on Saturday or Sunday while the office is closed by leaving your request on voice mail.
If your plans change, you must cancel your Dial-a-Ride appointment at least one hour prior to the scheduled trip. Individuals with more than two no-shows in a 30-day period, or 15 no-shows per year, could be suspended from the Dial-a-Ride service.