ADA Complementary Paratransit

SMART offers Complementary Paratransit service to individuals certified as eligible under the federal ADA guidelines. Reservations can be made up to two weeks in advance for those who are ADA qualified. Reservations must be made the day before for a guaranteed ride.

All ADA rides are guaranteed within a two hour window of the desired scheduled time. All ADA complementary paratransit users must complete a SMART ADA Complementary Paratransit Dial-a-Ride application and be approved through SMART’s ADA Complementary Paratransit Eligibility Committee. Complementary Paratransit customers can use all other Dial-a-Ride services; however, some of the other services are outside of the ADA requirements and are on a first come, first served basis to all customers. ADA Complementary Paratransit service operates Monday through Friday from 5:00 AM until 9:15 PM and Saturday 8:30 AM-5:30 PM. Reservations can be made from 6:30 AM until 6:30 PM, Monday through Friday. Leave a message on the phone on Saturday and Sunday for Monday service. For more information, please see the section “SMART ADA COMPLEMENTARY PARATRANSIT”. ADA Complementary Paratransit is a free service offered by SMART.

Seniors (60+)*
SMART offers Dial-a-Ride service to seniors who are 60+ allowing reservations to be made up to two days in advance. Seniors Dial-a-Ride is limited to Monday through Friday from 8:00 AM until 5:00 PM and reservations can be made from 6:30 AM until 6:30 PM, Monday through Friday. All seniors must complete a SMART Dial-a-Ride application. The seniors Dial-a-Ride has limited availability and is scheduled on a first come, first served basis after ADA Complementary Paratransit passengers. The seniors Dial-A-Ride service is a free service offered by SMART.

General Public (18-59)*
SMART offers Dial-a-Ride service to the general public who are between the ages of 18 and 59 allowing reservations to be made up to one day in advance. General public Dial-a-Ride is limited to Monday through Friday from 8:00AM until 5:00 PM and reservations can be made from 6:30 AM until 6:30 PM, Monday through Friday. All general public users must complete a SMART Dial-a-Ride application. The general public Dial-a-Ride has limited availability and is scheduled on a first come, first served basis after ADA and seniors.  Dial-a-Ride passengers under 18 years old must be accompanied by a parent or legal guardian. General public Dial-A-Ride service is a free service offered by SMART.

Out-of-Town Medical*
SMART offers out-of town medical trips for seniors  (ages 60 and older) and  passengers with disabilites originating in Wilsonville traveling into the Portland Metropolitan Area for medical appointments. Out-of-town Dial-a-Ride is limited to the hours of 8:00 AM until 5:00 PM and can be scheduled up to two weeks in advance, but no later than the day before. Reservations must be made at least one day in advance by calling (503) 682-7790 and are accepted Monday through Friday from 6:30 AM until 6:30 PM. One-way fare for this service is $3.00. Out-of-town Dial-a-Ride has limited availability and is scheduled on a first come, first served basis. Please call us for any additional information you desire about this service. Return trips can have a wait time of up to one hour, so please plan accordingly.

On weekdays, SMART Routes 2X and 4 serve the city of Wilsonville. General public passengers in the community are encouraged to make use of these routes, as they may be more convenient than using Dial-A-Ride. On Saturdays, Dial-A-Ride is also available only under Complementary Paratransit.

*This service is not subject to the provisions of the Americans with Disabilities Act. However, ADA eligible riders may use this service on a space available basis.

One Personal Care Attendant (PCA) may travel free with each ADA passenger.