Travel Training Program

Customers who are unfamiliar with SMART’s fixed route services are encouraged to take part in our Travel Training Program. Upon request, SMART will schedule a time to have a SMART Travel Trainer meet with you and help you understand how to plan your trip and successfully utilize SMART’s fixed route services.

SMART’s Travel Training Program is great for first time riders and customers who may be challenged with direction, time, or may become disoriented.

SMART may use the Travel Training Program as part of the ADA Complementary Paratransit eligibility assessment to determine if a customer is physically and cognitively able to travel on fixed route.

In addition to this service RIDEWISE of Ride Connection is now available in Wilsonville.

Participants in the RideWise program receive access to information, public transportation training, and support centered on the safe and independent use of public transportation.

  • Public transit info: Information is sometimes all it takes to get someone traveling independently on transit. We are at the ready to provide support and knowledge over the phone
  • Group transit trips: Group trips are designed to help people feel comfortable with the transit system in a social, relaxed environment
  • One-on-one travel training: Personalized, hands-on experience using our regional transit system
  • Support for educators: We provide technical assistance and support, which may include fare for staff, for those providing transit training in the classroom.

Read about the full program here