To register for SMART Americans with Disabilities Act (ADA) complementary paratransit service, contact us at (503) 682-7790 to fill out application materials or have them sent to you; or you may pick up an application at our Administrative office, 28879 Boberg Road, Wilsonville, OR 97070.
Help is also available in filling out the certification application if you need it. Just give us a call at (503) 682-7790 and we will assist you. In addition, all information about the process, materials necessary to apply for eligibility, and notices and determinations concerning eligibility are available in accessible formats, upon request.
Once SMART receives your completed application, you will be notified by mail of your eligibility status within 21 days. If, by a date 21 days following the submission of a completed application, SMART has not made a determination of eligibility, the applicant shall be treated as eligible and provided service until and unless SMART denies the application.
SMART may require and schedule an in-person interview and functional assessment at a time that is convenient to help determine eligibility type. Transportation will be provided by SMART to and from the interview.
If an application is incomplete, SMART will return the application with an explanation of the required information necessary to complete registration. If applicants fail to appear for an in-person interview or assessment, SMART will reschedule and hold the applicant’s information. Applicants will not be considered ADA eligible until the in-person interview and/or assessment has been completed.