Accessibility on Transit

Accessible formats are available upon request. Please contact us at 503-682-7790 or 1-800-877-8339 for TTY/Voice communication. 
Regarding accessibility of our website, please check out our citywide page for more information.

Accessible Buses
SMART buses are accessible and the drivers are trained to assist customers with disabilities. SMART's mini-vans have ramp access and SMART's mini-buses and large buses have wheelchair lifts. 

Reasonable Modification
It is SMART’s policy to make reasonable modifications to its policies, practices, or procedures when requested to do so by individuals with disabilities when such modifications are necessary to avoid discrimination on the basis of disability.

Requests for modifications of SMART’s policies, practices, or procedures for an individual with a disability may be made either in advance or at the time of the transportation service. SMART is best able to address a request when customers make their requests for modifications in advance. If you require a reasonable modification, please call us at 503-682-7790.

For more information on our Reasonable Modification Policy, read our Dial-a-Ride & Paratransit Plan.

ADA Complaints
SMART is committed to providing you with safe and reliable transportation services and we want your feedback. If you feel you have been discriminated against on the basis of disability, please complete a complaint form below or leave a phone message for a supervisor to return your call the next business day 503-682-0461.
 

For more information about the ADA complaint process, please see our Citywide page.